Looking after our Customers and Colleagues

- We have elevated our already high standards of hygiene, incorporating additional cleaning and disinfecting procedures and frequency in all areas.
 
- We will continue to uphold stringent standards of hygiene and cleanliness around the services including regular disinfecting of key areas such as door handles, taps and toilets.
 
- Hand sanitiser and soap is readily and widely available for customers and colleagues at point of entry, exit and throughout your journey with us.
 
- We have paused accepting reusable cups; however we will continue to honour double loyalty points if you have your cup with you. We will return to using reusable cups when it is safe to do so.
 
- Floor dots, arrows and welcome colleagues will help you get around our Farmshops and Kitchens safely and whilst enjoying our treats.
 
- We have moved our loose products behind counters so you still get the same products you love but delivered to you in a safe way.
 
- We are encouraging payment by card and asking customers to self-scan where appropriate.
 
- We continue to reinforce regular, thorough hand washing for all our colleagues. Our teams wash their hands as frequently as possible.
 
- We've the benefit of big open spaces both inside and of course outside enjoying our wonderful views.
 
- We are carefully following Government advice on self-isolation and are looking after our colleagues that need to take time from the business.